Return Policy

You may return any items sold by Liberty Pet within 15 days of delivery for refund. Any damaged item must be returned within 7 days of delivery for replacement and/or 100% refund. We'll also pay the return shipping cost if the return is a result of our error.

 

We cannot accept returns of certain items, including:

 

Any item that is returned more than 15 days after delivery.

Any item that is not in its original condition, damaged, or missing parts.

Any product missing the serial number or UPC.

Please send an email to support@libertypet.com to obtain a return authorization  If you do not have access to email, you may fax your request to 419-468-6040 or send your request in writing to: Liberty Mill, Inc., Returns Department, 222 S Liberty St, Galion, Ohio 44833. No phone calls please.